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What does "Duty-Free" mean in relation to buying cigarettes?

When you shop "duty-free" you are shopping for items without needing to pay for state tax, federal taxes and excise taxes. What does this mean to you? This means that you can now buy all your favorite brands of cigarettes for a fraction of the normal retail cost! Taxes are not included in listed prices for these cigaretts since duty-free cigarettes are shipped from authorized duty-free and bonded warehouses to locations all around the world. Do keep in mind that destination tax regulations vary from one country to another and tobacco products are shipped to more than 100 different countries.

Are these cigarettes of the same quality as the smokes that are sold at local retail establishments?

These tobacco products are only made in the UK, Switzerland and France by world leading cigarette manufacturers. These cigaretts and cigars are completely genuine as well as quite affordable. None of the cigars, cigarillos, cigarettes or other tobacco products that you will find here are made in the Ukraine, Indonesia, Egypt, China, Singapore and other undesirable countries where cigarettes are manufactured. The smokes that you find here are bought directly from the manufacturers and are of the highest quality, taste and freshness available. All cigarette packs and cartons are properly marked and labeled by the corresponding tobacco companies.

Is there a minimum or maximum number of smokes that I can order?

No. There is no limit. The quantity of cigarettes, cigars, cigarillos and pouches of rolling tobacco that can be purchased from the online smoke shop is left to the discretion of customer. It is up to the customer to be informed about local laws in their country and region as well as the sanctions that may be incurred by committing infractions against these laws.

How are these cigarette prices so cheap?

The reason you can buy your favorite cigarettes for a cheaper price is that the online smoke shop doesn't pay for branding, marketing, advertising or a costly sales force or overhead. All cigarettes, cigars and other tobacco products are made by their respective manufacturers, and are exactly the same as what is available at your local convenience store. You can save even more when you buy your cigs on-line in bulk. When you add up the costs of shipping and taxes, you can clearly see why these smokes are cheaper.

Is this a legal way to buy cheap smokes on-line?

Yes, as long as the purchase is made in accordance with international postal regulations and standards. The online smoke shop complies with all international trade and postal regulations. In addition, you must be at least 18-21 years of age (in some states 19) in order to buy tobacco products from the duty free smoke shop.

Do I have to pay a fee to join the online smoke shop?

No. The access to the duty free smoke shop is completely free of charge. The only thing that you would need to pay for would be the discount cigaretts that you purchase on-line.

What shipping methods are used?

Orders are shipped via Registered Airmail. Keep in mind that a signature is required upon delivery.

When will my order arrive?

After you order your discount cigarettes from the online duty free store you should allow around 12 to 18 business days for shipping. Business days do not include holidays and weekends. Shipping times may vary depending on your location.

Why did I receive only 1 carton of cigarettes when I had order 2 cartons?

In order to guarantee delivery, orders are split into separate parcels. You should allow up to 10 days after the first carton is received to receive a full order of more than one carton. If that much time has gone by then you should contact the support department.

Why can't you just send me my entire order of multiple cartons all at once?

This is due to the fact that it would be subject to duty since the width and value would not fall within the prescribed international parameters. These steps are taken in order to save you more money and allow you to buy cheaper cigarettes online.

What information is written on the parcel?

The information that will be included on each parcel will include your address, the address of the on-line smoke shop and the description of the contents.

Where do I go to check the status of my order?

After you've placed your order at the online smoke shop, you will be notified by e-mail when your order has been approved. For more information about your order or shipment status, click here.

I f I happen to be asked to pay duties, can I just refuse the package and get a full refund?

In case of request for duty tax, you can:
* pay duty tax and collect the parcel;
* reject the parcel and return to sender.
Upon receipt of the returned package, you will receive credit for the full value of the packages that you have returned.

Can I get a refund or have my order replaced if the parcel is lost, stolen or damaged?

The Refund Policy of The Online Smoke Shop:

Refunds will be issued when a customer did not receive their order and chooses a refund instead of reshipment. If for any reason your package did not arrive, you can get a refund or have your package reshipped.